Terms of Service

Welcome to Nexdorin.

These Terms of Service govern your access to and use of https://nexdorin.com/, including browsing our products, placing orders, and using the services available through our online store.

Nexdorin is owned and operated by EVERREACH TECHNOLOGY LIMITED.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable laws.

Please read these terms carefully before making a purchase.

1. General Conditions

Nexdorin operates an online retail store offering plush figures, character-inspired toys, and decorative plush collectibles.

Our collections include Cat Plush Figures, Teddy Bear Figures, and Fantasy & Animal Figures.

Customers agree to use our website for lawful purposes and provide accurate information when placing orders or contacting customer support.

You must not use our website in any manner that interferes with its security, functionality, or availability.

We may take reasonable steps to prevent fraudulent transactions, unauthorized access, misuse of website services, and other unlawful activities.

2. Product Information and Availability

We aim to provide clear and accurate descriptions of the products available on Nexdorin.

Product listings may include photographs, dimensions, materials, colors, available sizes, design variations, and other relevant specifications.

Customers are encouraged to review product information carefully before placing an order.

Actual product colors may vary slightly depending on photography, lighting conditions, and individual screen settings.

Product availability may change. If an ordered item becomes unavailable, we will contact the customer where appropriate and provide an applicable refund or another agreed resolution.

We do not guarantee that all products or variations will remain available at all times.

3. Product Safety and Intended Use

Our store offers plush figures and character-inspired products that may be used for personal collections, decorative displays, or other purposes indicated in the individual product description.

Customers should review any product-specific age recommendations, material information, safety warnings, and care instructions before purchasing or using an item.

Certain products may contain accessories, decorative components, or other details requiring additional care.

Parents and guardians should consider the product's stated age suitability and safety information before allowing children to use it.

Products should be used according to their intended purposes and any applicable instructions.

If a product arrives with damaged stitching, loose components, or another potential safety concern, please discontinue use and contact [email protected].

Nothing in this section limits our responsibilities concerning defective goods or mandatory product safety requirements.

4. Pricing and Payment

Product prices are displayed on our website and may be updated from time to time.

The applicable product price, shipping charges, and any additional amounts payable will be presented during checkout before payment is completed.

Customers are responsible for reviewing their selected products, variations, delivery details, and final order total before confirming a purchase.

Payments must be completed using the payment methods available at checkout.

Transactions are processed through the relevant payment service providers and may be subject to authorization, verification, and fraud prevention checks.

If a payment cannot be completed or authorized, the order may not be accepted or processed.

5. Orders and Order Confirmation

After successfully submitting an order, customers may receive an electronic order confirmation at the email address provided during checkout.

An order confirmation acknowledges receipt of the order but does not necessarily indicate that fulfillment has begun.

Order acceptance may depend on payment verification, product availability, and other legitimate processing requirements.

If an order cannot be fulfilled due to inventory limitations, a material pricing error, or another valid reason, we will contact the customer where appropriate.

If payment has already been collected for an order that cannot be fulfilled, the applicable amount will be refunded to the original payment method.

6. Shipping and Delivery

We aim to process and dispatch orders according to the information provided in our Shipping Policy.

Shipping charges, processing times, and estimated delivery periods are displayed or explained through our website and checkout process.

Customers are responsible for providing accurate and complete delivery information.

Estimated delivery times may be affected by carrier operations, weather conditions, customs procedures where applicable, and other circumstances outside our reasonable control.

Delivery estimates do not represent guaranteed arrival dates unless expressly stated otherwise.

For further information, please review our Shipping Policy.

If you experience a delivery issue, contact [email protected] with your order number and relevant shipping details.

7. Order Changes and Cancellations

If you wish to modify or cancel an order, please contact our customer support team as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for modification or cancellation.

Once an order has been dispatched, changes or cancellations may no longer be possible.

In such cases, customers may request an eligible return after delivery in accordance with our Return & Refund Policy.

If a paid order is successfully canceled before shipment, the applicable refund will be issued to the original payment method.

8. Returns, Refunds, and Exchanges

Nexdorin accepts eligible return requests within 30 days of delivery, subject to the conditions described in our Return & Refund Policy.

For change-of-mind returns, products generally must be unused, in their original condition, and accompanied by applicable packaging, accessories, and proof of purchase.

Products that are damaged, defective, or incorrectly supplied will be reviewed separately, with appropriate remedies provided according to the circumstances and applicable consumer protection requirements.

Approved refunds are generally processed within 5–10 business days after approval.

The time required for refunded funds to appear in the customer's account may vary depending on the payment service provider.

For complete information about return eligibility, return shipping responsibilities, refund procedures, and exchanges, please review our Return & Refund Policy.

Nothing in these Terms limits mandatory consumer rights.

9. Website Use and Intellectual Property

The Nexdorin brand name, original website content, graphics, layouts, branding elements, and other materials owned or licensed by us may be protected under applicable intellectual property laws.

Website content is provided for personal browsing and legitimate shopping purposes.

Unauthorized reproduction, distribution, modification, or commercial exploitation of protected materials is not permitted without appropriate authorization.

Users must not attempt unauthorized access, introduce malicious software, or engage in activities intended to disrupt website operations.

Third-party trademarks and other protected materials remain the property of their respective owners.

10. Third-Party Services and Links

Our website may use third-party services to support ecommerce functionality, payment processing, shipping, analytics, and other operational activities.

Certain pages may also contain links to independently operated websites.

These third parties may maintain their own terms, privacy policies, and operating procedures.

We encourage customers to review relevant information when using external services.

Nexdorin is not responsible for independently operated third-party content or services except where responsibility is required by applicable laws.

11. Accuracy of Website Information

We make reasonable efforts to ensure that product descriptions, prices, images, and other website information are accurate.

However, occasional errors, omissions, or inaccuracies may occur.

If an error is identified, we may correct the relevant information and take appropriate steps regarding affected orders.

Where a material error affects an existing purchase, we will communicate with the customer as appropriate and provide any remedies required under applicable laws.

12. Website Availability and Liability

We aim to maintain a reliable and accessible online shopping experience.

However, website access may occasionally be interrupted due to maintenance, technical difficulties, third-party service disruptions, or circumstances outside our reasonable control.

To the extent permitted by applicable laws, Nexdorin is not responsible for losses resulting solely from unauthorized misuse of the website or interruptions beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Customers retain their mandatory rights concerning defective products, product safety, refunds, and other legally protected circumstances.

13. Privacy and Personal Information

Personal information collected through our website is handled as described in our Privacy Policy.

Customer information may be used for order processing, payment verification, shipping arrangements, customer support, returns, refunds, fraud prevention, and other legitimate business purposes.

Please review our Privacy Policy for details about information collection, cookies, third-party services, data security, and privacy rights.

14. Changes to These Terms

We may revise these Terms of Service when necessary to reflect changes in our website, products, operations, or applicable legal requirements.

Updated terms will be published on this page.

Where required by law, additional notice or consent will be provided.

Changes will not remove mandatory consumer rights that apply to orders already placed.

15. Customer Support

If you have questions about these Terms of Service, our products, or an existing order, please contact our customer support team.

Email: [email protected]

Phone: +86 139 5351 7663

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer inquiries are handled during our regular support hours.

Business Information

BRAND: Nexdorin

LEGAL COMPANY NAME: EVERREACH TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Lin Keming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 5351 7663

WEBSITE: https://nexdorin.com/

BUSINESS ADDRESS: Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong