Shipping Policy

Welcome to Nexdorin.

At Nexdorin, we aim to provide clear shipping information and a straightforward delivery experience for our customers.

This Shipping Policy explains our order processing times, estimated delivery periods, shipping fees, tracking information, and how to obtain assistance with an order.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our regular processing schedule follows Monday through Friday, excluding applicable public holidays.

Order processing includes preparing purchased items, confirming order details, and arranging shipment.

Please note that order processing time is separate from shipping and delivery time.

During periods of increased order volume or unexpected operational delays, processing may take longer than usual.

If a significant delay affects your order, we will make reasonable efforts to provide an update.

2. Shipping and Delivery Time

After an order has been processed and dispatched, the estimated shipping and delivery time is generally 7–15 business days.

Our standard order timeline is:

• Order Processing: 1–3 business days.

• Shipping and Delivery: 7–15 business days after dispatch.

Delivery times may vary depending on the destination, carrier operations, local delivery conditions, and other circumstances outside our reasonable control.

These timeframes are estimates rather than guaranteed delivery dates.

We appreciate your understanding if unexpected transportation delays occur.

3. Shipping Fees

Nexdorin offers the following shipping rates:

Standard Shipping: US$12.99 per order.

Free Standard Shipping: Available for orders totaling US$39.99 or more.

Orders below US$39.99 are subject to the standard shipping fee of US$12.99.

Orders meeting the US$39.99 threshold qualify for free standard shipping.

The applicable shipping charge will be displayed during checkout before payment is completed.

Customers should review their final order total, including shipping charges, before confirming a purchase.

4. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation at the email address provided during checkout.

Once an order has been dispatched, shipping updates and tracking information may be provided when available.

Tracking details may take some time to appear after a package has been transferred to the shipping carrier.

If you have questions about your order status or tracking information, please contact [email protected].

Please include your order number when requesting assistance.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please review your delivery address, contact information, and other relevant details before submitting your order.

If you discover an error in your shipping information, contact our customer support team as soon as possible.

Address corrections may be possible before an order is dispatched but cannot be guaranteed once the shipping process has begun.

Incomplete or incorrect delivery information may result in delivery delays or unsuccessful delivery attempts.

If a shipment cannot be delivered, please contact us so we can review the circumstances and available options.

6. Shipping Delays

Although we aim to meet our estimated delivery timeframes, certain circumstances may affect transportation schedules.

Possible causes of shipping delays include:

• Unexpected carrier disruptions.

• Adverse weather conditions.

• Increased shipping volumes.

• Customs or local delivery procedures, where applicable.

• Incomplete or inaccurate delivery information.

• Other circumstances outside our reasonable control.

If your order is taking longer than expected, please contact our customer support team with your order number and any available tracking information.

We will review the available details and provide appropriate assistance.

7. Lost, Damaged, or Incorrect Deliveries

If your package appears to be lost, arrives damaged, or contains an incorrect product, please contact [email protected] as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A description of the delivery issue.

• Available tracking information.

• Relevant photographs of the product and packaging, where applicable.

Our customer support team will review the circumstances and explain the appropriate next steps.

Depending on the situation, a replacement, refund, or another suitable resolution may be offered.

For damaged, defective, or incorrectly supplied products, please also refer to our Return & Refund Policy.

Nothing in this policy limits mandatory consumer rights relating to lost, damaged, defective, or incorrectly supplied goods.

8. Order Changes and Cancellations

If you need to modify or cancel an order, please contact [email protected] as soon as possible.

Orders that have not yet been processed or dispatched may be eligible for modification or cancellation.

Once an order has been dispatched, changes or cancellations may no longer be possible.

If your order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

9. Customer Support

If you have questions about shipping charges, order processing, delivery estimates, or an existing shipment, please contact our customer support team.

Email: [email protected]

Phone: +86 139 5351 7663

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Please include your order number and a brief description of your inquiry so we can provide relevant assistance.

Thank you for shopping with Nexdorin.

Business Information

BRAND: Nexdorin

LEGAL COMPANY NAME: EVERREACH TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Lin Keming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 5351 7663

WEBSITE: https://nexdorin.com/

BUSINESS ADDRESS: Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong