Contact information

Contact Us

Thank you for visiting Nexdorin.

At Nexdorin, we value clear communication and helpful customer support.

Whether you have questions about our plush figures, need assistance with an existing order, or would like information about shipping, returns, or refunds, our customer support team is here to help.

We aim to provide straightforward assistance and a convenient online shopping experience.

Business Information

BRAND: Nexdorin

LEGAL COMPANY NAME: EVERREACH TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Lin Keming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 5351 7663

WEBSITE: https://nexdorin.com/

BUSINESS ADDRESS: Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

Product Inquiries

If you need additional information about our Cat Plush Figures, Teddy Bear Figures, or Fantasy & Animal Figures, please contact our customer support team.

We can assist with questions regarding:

  • Product dimensions and available sizes.

  • Materials, colors, and design variations.

  • Product features and intended uses.

  • Available care and maintenance instructions.

  • Age suitability and product-specific safety information, where provided.

  • Other specifications relevant to your purchase.

When contacting us about a particular product, please include the product name or product page link.

We encourage customers to review the information on each product page before placing an order.

Order Assistance

If you need help with an existing order, please email [email protected].

To help us review your request, please provide:

  • Your order number.

  • The email address used during checkout.

  • A brief description of your inquiry.

  • Relevant photographs, where applicable.

Our customer support team can assist with order status inquiries, purchase information, and other order-related concerns.

If you need to modify or cancel an order, please contact us as soon as possible. Changes may not be possible once an order has been processed or dispatched.

Shipping and Delivery Support

If you have questions about shipping arrangements, order tracking, or an unexpected delivery issue, please contact our customer support team.

For shipment-related inquiries, include your order number and any available tracking details.

We will review the available information and provide appropriate assistance.

For general information about shipping charges, order processing, and estimated delivery times, please refer to our Shipping Policy.

Returns and Refunds

If you need assistance with a return, refund, damaged product, defective item, or incorrect delivery, please contact [email protected].

Please include your order number, a description of the issue, and relevant photographs where available.

Our customer support team will review your request and explain the appropriate next steps in accordance with our Return & Refund Policy.

Please contact us before sending any products back.

Customer Support Hours

Our customer support team is available during the following hours:

Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

You may contact us by email outside these hours. Customer inquiries are handled during our regular support hours.

We appreciate your interest in Nexdorin and look forward to assisting you.

Thank you for choosing Nexdorin.