Privacy policy

Privacy Policy

At Nexdorin, we value your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how EVERREACH TECHNOLOGY LIMITED, operating under the brand Nexdorin, collects, uses, shares, and protects personal information when you visit https://nexdorin.com/, browse our products, place an order, or contact our customer support team.

We aim to provide clear information about our privacy practices and the choices available to our customers.

1. Information We Collect

We may collect personal information that you provide directly to us or that is generated through your interactions with our website.

Personal and Contact Information

This may include your name, email address, telephone number, billing address, shipping address, and other information necessary to process orders or communicate with you.

Order and Transaction Information

When you make a purchase, we may collect details about the products ordered, selected variations, order amounts, shipping preferences, transaction status, and purchase history.

Payment information is processed through the payment service providers available at checkout. We do not require customers to provide complete payment card details through ordinary customer support communications.

Website Usage Information

When you browse our website, certain technical information may be collected automatically, including your IP address, browser type, device information, pages viewed, and interactions with website features.

Customer Support Information

If you contact us, we may collect information included in your inquiry, such as order references, product questions, photographs, and other details necessary to provide assistance.

2. How We Use Your Information

We may use personal information for the following purposes:

  • Processing and managing customer orders.

  • Arranging shipping and delivery.

  • Sending order confirmations and transaction updates.

  • Responding to product inquiries and customer support requests.

  • Processing eligible returns, refunds, and exchanges.

  • Maintaining website functionality and security.

  • Identifying suspicious activity and preventing fraud.

  • Improving our product information and online shopping experience.

  • Complying with applicable legal and regulatory requirements.

Where permitted by applicable law and subject to any required consent, we may also use customer contact information to send newsletters, product updates, and promotional communications.

Customers may unsubscribe from promotional emails using the unsubscribe link included in those messages.

3. Payment Processing

Nexdorin uses third-party payment service providers to facilitate purchases through the payment methods displayed during checkout.

When you complete a transaction, relevant payment information may be processed by the payment provider to authorize payments, verify transactions, prevent fraud, and manage refunds.

These providers may process personal information according to their own privacy and security policies.

We encourage customers to complete payments only through the checkout options provided on our website.

Our customer support team will not ask customers to send complete payment card details by email.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential shopping functions and improve the browsing experience.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember website preferences.

  • Support secure checkout processes.

  • Understand website performance and visitor interactions.

  • Provide analytics and advertising functionality where enabled.

Some cookies are necessary for the website to operate, while others may be optional.

Where required by applicable law, we will request consent before using non-essential cookies or similar tracking technologies.

Customers may manage cookie preferences through browser settings or privacy controls made available on our website.

Disabling certain cookies may affect the functionality of some website features.

5. Sharing Personal Information

We may share personal information with service providers when reasonably necessary to operate our online store and fulfill customer orders.

These providers may include:

  • Ecommerce platform and website hosting providers.

  • Payment processing services.

  • Shipping carriers and logistics providers.

  • Customer support and communication services.

  • Website analytics and security providers.

  • Marketing and advertising service providers, where applicable.

Information is shared for relevant business purposes or as otherwise permitted or required by applicable law.

Where advertising or analytics features involve disclosures that qualify as the sale or sharing of personal information under applicable privacy laws, customers may have additional rights to opt out.

We may also disclose information when necessary to comply with lawful requests, investigate suspected fraud, protect customers, or enforce legitimate rights.

Third-party service providers may maintain their own privacy policies governing how they handle personal information.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

Our website and relevant service providers may use security technologies to help protect customer information during online transactions.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

Customers should take appropriate precautions when sharing personal information online.

If you believe your information has been compromised or used without authorization, please contact [email protected].

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

These purposes may include order management, shipping arrangements, customer support, transaction recordkeeping, fraud prevention, and compliance with applicable legal obligations.

Retention periods may vary depending on the type of information and the relevant operational or legal requirements.

When personal information is no longer required, we take reasonable steps to delete, anonymize, or otherwise securely manage it, subject to applicable retention obligations.

8. Your Privacy Rights

Depending on applicable laws, customers may have certain rights regarding their personal information.

These rights may include:

  • Requesting access to personal information held about them.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of personal information where permitted.

  • Objecting to or requesting restrictions on certain processing activities.

  • Withdrawing consent where processing is based on consent.

  • Requesting information about how personal data is used or shared.

  • Opting out of certain advertising-related data uses where applicable.

To submit a privacy-related request, please contact [email protected].

We may request reasonable identity verification before processing certain requests to help protect personal information.

Requests will be reviewed and handled in accordance with applicable legal requirements.

9. International Data Processing

As an online retail business, Nexdorin may work with ecommerce, payment, shipping, and technology service providers operating in different locations.

Personal information may therefore be processed or stored outside the location where a customer resides.

Where international data transfers occur, we aim to use appropriate safeguards in accordance with applicable data protection requirements.

10. Children's Privacy

Nexdorin offers plush figures, character-inspired toys, and decorative collectibles.

Although some products may appeal to younger audiences, our online purchasing services are intended to be used by customers who can lawfully enter into purchases or by adults acting on behalf of minors.

We do not knowingly collect personal information directly from children where parental or guardian consent is required by applicable law.

If you are a parent or guardian and believe that a child has provided personal information without the necessary authorization, please contact us at [email protected].

We will review the situation and take appropriate action in accordance with applicable privacy requirements.

11. Third-Party Websites

Our website may contain links to independently operated third-party websites or services.

These websites may have different privacy practices, security measures, and terms of use.

Nexdorin is not responsible for the privacy practices of independently operated external websites.

We encourage customers to review relevant privacy information before sharing personal details with third-party services.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or applicable legal requirements.

Any revised version will be published on this page.

Where required by applicable law, we will provide additional notice or obtain consent before implementing relevant changes.

13. Contact Us

If you have questions about this Privacy Policy, the handling of your personal information, or your privacy rights, please contact our customer support team.

Email: [email protected]

Phone: +86 139 5351 7663

Support Hours: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Privacy-related inquiries will be reviewed in accordance with applicable legal requirements.

Business Information

BRAND: Nexdorin

LEGAL COMPANY NAME: EVERREACH TECHNOLOGY LIMITED

OWNER / REPRESENTATIVE: Lin Keming

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +86 139 5351 7663

WEBSITE: https://nexdorin.com/

BUSINESS ADDRESS: Room 5047, 5/F, Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong